Shipping and delivery
COURIERS & TRACKING
The delivery of ordered articles is carried out by UPS/DHL couriers, depending on the destination country.
• Tracking Service
Both couriers use an online tracking code service in order to allow you to track your parcel journey. The tracking code (a link) is send by the courier when the shipment is ready to go. You’ll receive the tracking link by two ways: Email, SMS. For this reason we suggest you to use your primary e-mail address and your personal phone number during the checkout steps. The tracking link will be available and active from the next day after you’ll receive it.
SUSTAINABILITY
We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.
All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.
BEST PRACTICES TO MAKE THE DELIVERY EASY
When you’re filling the checkout forms (before to complete your online order) is very important to use a strong telephone number (your mobile phone is the best) in order to make easy possible delivery problems. As it’s very important to indicate a right phone number (home or mobile) to make the delivery easy, as it’s important to indicate a delivery address where someone can collect the parcel and to specify the doorbell name. Giacomo Bagnarawill not be responsible for possible inefficiencies connected to the courier service. Finally, pay attention to the delivery hour in to the e-mail and sms that you’ll receive after the shipping starts.
OTHER NOTES
In case of deliveries to receptions (with the reclaim signature by the receptionist), Giacomo Bagnara will not be responsible if the package will not reach the recipient finally.
• Limited Editions
Each print on my website comes as a limited edition with a numbered certificate of authenticity. Once the edition is sold out, this artwork will never be for available for sale again.
• Delivery countries (abroad extra CEE)
If you don’t find a Country into the “nation delivery” field in the checkout steps (after the cart and before to complete the order), it means that currently we’re not able to ship there.
SHIPPING COSTS
Shipping costs depend on the destination country:
UK: Shipping costs are 6,45€
Germany: Shipping costs are 6,45€
Italy: Shipping costs are 12,50€
EU: Shipping costs are 12,50€
Norway, Iceland, Liechtenstein, Switzerland: Shipping costs are 16,75€
USA: Shipping costs are 24,50€
Canada: Shipping costs are 35,00€
ROW: Shipping costs are 65,79€
DELIVERY TIMES
We ship once a week, delivery time depends on the destination country:
UK: the delivery usually takes 3-7 working days
Germany: the delivery usually takes 3-7 working days
Italy: the delivery usually takes 4-10 working days
EU: the delivery usually takes 4-10 working days
Norway, Iceland, Liechtenstein, Switzerland: the delivery usually takes 4-10 working days
USA: the delivery usually takes 6-10 working days
Canada: the delivery usually takes 6-10 working days
ROW: the delivery usually takes 5-15 working days
Possible delays in the delivery may be caused by working matters of the courier service or holiday days. If this were to be the case please contact our customer care service at shop@giacomobagnara.com
IMPORTANT NOTE: during some special moments of the year (special events, limited edition releases, promotions and offers – as Black Friday, Insane Weekend, Sales, etc) the delivery times could have some delays. It’s special cases related to the high orders amount, requests and website traffic.
CUSTOM DUTIES AND TAXES
For shipment towards non-ITALY countries, goods are subject to customs clearance and possible taxes. Any additional tax necessary to import the goods through customs will be paid in full by the recipient. Duties and taxes may differ from Country to Country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.